xx 999's Privacy Policy

Your personal information is very important to us. This document provides a full explanation of how the information you provide on the xx 999 platform is collected, used, and kept secure.

SSL Secured Data Confidential 21+ Users
Last Updated: January 2025

This privacy policy applies to all services and activities of the xx 999 platform. By using the site, you are considered to have accepted the terms of this policy. To get a full understanding of our services, it is also important to read the Terms and Conditions.

01 Purpose and Scope of Data Collection

xx 999 collects certain personal information from users as needed for registration and service delivery on its platform. The sole purpose of this data collection is to ensure a safe, effective, and personalised experience. Your information is never sold or transferred to any third party for commercial purposes.

The scope of data collection is as follows:

  • Name, mobile number, and email address provided at the time of registration.
  • National ID card or passport details required for identity verification.
  • bKash, Nagad, or Rocket numbers used during deposits and withdrawals.
  • Log data related to your activity on the platform, such as login time, device used, and IP address.
  • Communication records — what you have shared via live chat or email.

02 How Data Is Used

Collected information is used only for the following purposes:

2.1 Account Management

Your name, mobile number, and identity document details are used to create, verify, and manage your xx 999 account. Login logs and device information are analysed to ensure account security and prevent unauthorised access.

2.2 Financial Transaction Processing

The relevant information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. Transaction records are kept to enforce the minimum deposit of ৳500 and the minimum withdrawal of ৳1,000.

2.3 Customer Service

Communication records are analysed to improve the quality of support provided through 24/7 live chat and email. A history of complaints or enquiries is retained so that better assistance can be provided in future contacts.

2.4 Ensuring Responsible Gaming

Gaming activity patterns are analysed to identify potential risks. Under the Responsible Gaming policy, we may contact you or place limits on your account if necessary.

03 Data Security Measures

Industry-standard technical measures have been put in place to protect user data on the xx 999 platform.

3.1 Encryption and SSL

All data exchanged between your browser and xx 999 servers is secured through SSL (Secure Socket Layer) encryption. This means your personal and financial information cannot be intercepted or read by third parties.

3.2 Server Security

Collected data is stored on secured servers with strictly controlled access. Only authorised personnel can access the required data, and their activities are monitored regularly.

3.3 Password Security

Your password is never stored as plain text — it is always encrypted using a one-way hashing algorithm. No xx 999 employee can ever know your password.

3.4 OTP Verification

OTP (One-Time Password) verification is active when logging in from a new device or making important account changes, serving as an additional layer of protection against unauthorised access.

04 Data Sharing and Third Parties

xx 999 never sells your personal information for commercial purposes. However, in the normal course of providing services, information may be shared in certain situations:

  • Payment Processors: The minimum necessary information is shared with the relevant payment service provider to complete transactions via bKash, Nagad, Rocket, or bank.
  • Technology Service Providers: Server hosting, database management, or cybersecurity providers operate under contractual confidentiality obligations.
  • Legal Obligations: Where disclosure is required under applicable laws of Bangladesh or by a valid order from a competent authority, xx 999 is obliged to comply.
  • Fraud Prevention: Relevant information may be shared with anti-fraud organisations to investigate suspicious activity.

All third-party service providers are bound by contract to comply with xx 999's privacy standards.

05 Cookies and Tracking Technology

Cookies and similar technologies are used on the xx 999 platform to improve your experience.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — such as maintaining login sessions, confirming your identity during deposits, and completing security checks. Disabling these cookies will prevent the platform from working properly.

5.2 Performance Cookies

Anonymous statistical data is collected to understand which parts of the site users spend more time on or where they encounter problems. This information is not directly linked to your identity.

5.3 Preference Cookies

These cookies are used to remember your language preference, display settings, and other personalised preferences, so you do not have to reconfigure settings each time you log in.

You can control or delete cookies through your browser settings. However, this may limit the functionality of some services.

06 Data Retention Period

xx 999 does not retain any data longer than necessary. The retention period may differ depending on the type of data:

  • Account Information: Retained while the account is active and kept for a defined period after closure in accordance with legal requirements.
  • Financial Transaction Records: Retained long-term in accordance with financial regulations.
  • Log Data: Automatically deleted after 90 days in general, unless required for a security investigation.
  • Customer Service Records: Retained for a reasonable period from the date of the last contact.

07 User Rights

Every user registered with xx 999 has certain fundamental rights over their own data:

7.1 Right to Access Data

You may contact us by email at any time to find out what information xx 999 holds about you and for what purpose it is being used.

7.2 Right to Correct Data

If there is any incorrect information in your account, you may contact customer service to request a correction.

7.3 Right to Close Account

You may request to close your xx 999 account at any time. However, some information may be retained for a defined period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may contact us to let us know your preference.

08 Protection of Minors

All services on the xx 999 platform are for individuals aged 21 and above only. An age verification process is in place at the time of account registration, and if a user is found to be a minor, the account is closed immediately. No information from anyone under 21 is knowingly collected.

If you are aware that a minor has accidentally registered, please notify our customer service immediately.

09 Policy Changes and Notices

xx 999 reserves the right to update this privacy policy as needed. If any significant changes are made:

  • The date and content of the changes will be published on this page.
  • Registered users may be notified by email.
  • Continued use of the platform after changes will be considered acceptance of the updated policy.

We therefore recommend visiting this page regularly to stay informed about the latest policy.

10 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact the xx 999 customer service team through the following:

Our customer service team provides support in both Bengali and English. Your complaint will be resolved as quickly as possible. Our FAQ page may also be helpful for general questions.